Privacy Policy
Last Updated: October 5, 2025
Minotaur Trading Systems FZCO (“Minotaur”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains what we collect, why we collect it, how we use it, and your rights.
Scope. This Policy applies to users of our Platform, which includes our website (https://minotaurtradingsystems.com/), applications, software/APIs, newsletters, and related services as defined in the Terms.
Consent & Changes. By using our Platform, you consent to this Policy. We may update this Policy from time to time; material changes will be notified by email or prominent notice on the Platform.
What Personal Information We Collect
We collect only what is necessary to provide and improve the Services. Categories include:
Identification Information — name, date of birth, nationality, contact details, address, government ID details (where legally required), photographs.
Financial/Transactional Data — transaction history, trading‑related telemetry from our software, masked payment card details, bank information (where necessary), credit checks where permitted by law.
Account & Authentication Data — login identifiers, hashed passwords, device/location metadata, IP address.
Automatically Collected Data — device type, OS/version, time zone, crash reports, usage analytics, and browsing behaviour within our Platform.
User Support & Communications — interactions with support, chat/email threads, call logs (where applicable).
Preferences & Marketing Signals — interests, settings, and communication preferences.
Where required by law (e.g., KYC/AML/CTF), we may collect additional information to verify identity and prevent fraud.
Why We Collect / Legal Bases
Provide the Services (contract performance)
Security & Fraud Prevention (legitimate interests; legal obligations)
Regulatory Compliance (e.g., AML/KYC/CTF as applicable)
Service Quality & Training (legitimate interests)
Marketing with Consent (where required)
Enforce Terms and protect rights
Cookies & Similar Technologies
We use cookies and similar tools for authentication, preferences, analytics, and security (including anti‑abuse/anti‑cheat). You can control cookies via your browser settings; some features may not function without them.
Sharing Your Information
We do not sell personal data. We may share information with: (i) identity verification providers; (ii) payment processors and financial institutions; (iii) hosting, analytics, marketing, and support vendors; (iv) professional advisers; (v) affiliates and partners assisting delivery of the Services; and (vi) law enforcement or regulators where required. We may also share data in connection with corporate transactions (merger, acquisition, reorganisation) subject to this Policy.
International Transfers
We may process and store data in the UAE and other countries. Where required, we implement appropriate safeguards (e.g., contractual clauses) to protect your information.
Data Security
We employ administrative, technical, and physical safeguards (including access controls, encryption in transit/at rest where appropriate, network monitoring, and confidentiality obligations). No method of transmission or storage is 100% secure.
Retention
We retain personal data for as long as necessary for the purposes described, including to comply with legal, accounting, or reporting obligations (e.g., minimum 7 years for certain records), and then delete or anonymise it.
Your Rights
Subject to law, you may have rights to access, correct, delete, or object to processing; to restrict processing; to data portability; and to withdraw consent (without affecting prior lawful processing). To exercise rights, contact support@minotaurtradingsystems.com or support@minotaurtradingsystems.com. We may need to verify your identity.
EEA/UK/Swiss Residents
Where GDPR/UK GDPR applies, our legal bases include contract performance, legitimate interests, consent, and legal obligation. If we transfer your data outside the EEA/UK/CH, we use appropriate safeguards (e.g., standard contractual clauses). You may lodge a complaint with your local supervisory authority.
California Residents (CCPA/CPRA)
We do not sell personal information. Subject to verification, you may request access, deletion, correction, and to limit use of sensitive personal information. To exercise rights, email support@minotaurtradingsystems.com. We will not discriminate for exercising your rights.
Children’s Privacy
Our Services are intended for adults. We do not knowingly collect personal information from children without verifiable parental consent where required by law. If you believe we have collected information from a child, contact us to request deletion.
Third‑Party Links & Services
Third‑party sites and services are governed by their own policies. Review those policies before providing personal information.
Contact
General: support@minotaurtradingsystems.com
Postal: Minotaur Trading Systems FZCO, Unit AG‑PF‑353, AG Tower, JLT‑PH1‑I1A, Jumeirah Lakes Towers, Dubai, UAE